A group of outsourced call-centre staff on Merseyside have won the right to negotiate their pay and conditions collectively.
Activists from the Communication Workers Union (CWU) recruited their fellow Adecco employees at a facility managed by IBM on behalf of Virgin Media.
They demonstrated to the government conciliation service ACAS that more than half the call-centre and helpdesk staff are in the union and the company agreed to negotiate.
Read the story on the CWU website.
COMMENT: This is an excellent example of patient member-lead organising in the hostile world of the outsourced hi-tech private sector
DECLARATION: I'm working for the CWU as a freelance.